nM
nathan M

1 reviews | Active since Jun 2010

08 Jun 2015, 11:19

Telkom Bad service continue

No network coverage case logged 4 May 2015 nothing done by Telkom<br> They sms a new case ***5 on 28 May 2015, my alternative number was given more than 10 times, Call centre confirm the number but yet I get told I was unreachable on some other number guess what they said 72 hours when you follow up.<br> South Africa 72 hours from 4 May 2015 and everytime you log a complaint your 72 hours start from zero, Telkom pathetic service from bad to worse.<br> Save yourself a lot of stress do not phone the call centre......<br> Why did I sign up with Telkom/8ta Why why why why.<br> Bad service will not improve it never has never will.

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Replies (1)
Telkom
Telkom's reply08 Jun 2015, 15:05
Official
Hello nathan69,

Thank you for bringing this matter to our attention.

We tried contacting you with no luck and we have sent you an e-mail and await for your response for further assistance.

Please be advised that we are liaising with our Network Team for further assistance regarding your Coverage issue and we will contact you with feedback.

Your Social Media reference number is SM116504.

We sincerely apologise for the inconvenience caused.

Regards
Tebogo Mongale
Telkom Social Media Team
***

Best regards,