Telkom Bad Service / Cancellation of my line

Good day<br> <br> I requested last week Friday (2/10/2015) that Telkom cancel my line.<br> <br> I sent an email to [Email Removed] and the automated response I received said that they will contact me in 48-72 hours.<br> Yesterday I called the call centre, and the consultant said that he could see nothing had been done. (He could not help me, as only the cancellation dept can). He said I should try and send another email to [Email Removed]<br> <br> Today I tried the online chat,and spoke to Meshay, who also said she cant help me and that I must re-send my email. My question is, how many more times do I have to send an email asking for my line / ADSL to be cancelled? I no longer want any services with regards to my number ***, and it seems I will just end up paying for something that I don't want.<br> I would appreciate some feedback and for this line to be cancelled.<br> Thank you<br> Elizabeth Smeda<br> Please contact me via email: [Email Removed]