Telkom bad service

I don't know where to start I am a customer for Telkom since 2020 got a phone from them on contract finished it 2022 but I continued using the the same number and paying them every month for my minutes and data, this year May a staff member from Telkom decided to do a ***** on my account amount R23000 I went all over had to pay R3800 on my account for the phone I didn't receive and did not even signed a contract for it I had to fight to get my money back but now Telkom dicided to cancel my telkom number the one that was used to make fruad my frastration is I am no longer getting what we agree about because of their carelessness within the business how come it's my me who is suffering because of their staff they didn't protect my personal information (Popi act?) Yet this company is still calling me about me blacklisted for some thing I did not get they say Telkom handed me over to them I am really not happy someone needs to solve this I want my number with everything that comes with it and to get something showing my name being cleared and apology