Telkom bad service

We do have a 10 mg uncapped line, we have not received any contract at all, but we are being throttled on the 5th of every month, now, we have also changed our banking details and the date for the debit order to go off. When we phoned Telkom today, they told us that we are in arrears with more than R1200. So now I have to pay this today and on the 15th of April they will deduct another R1200 plus an additional R400 which they claim is an arrears amount. My bank gets debited every single month with the amount on the Invoice, so how the hell can I be in arrears.

Telkom is deducting money from Clients accounts which we are not aware off.

About 2 weeks ago, Telkom suspended my service for 3 days (and this over a weekend) due to non payment, but the fault was actually on their side as they never allocated the payment to my account. After the 7th call to Telkom, they confirmed that they can see that the payment has been made, but not allocated.

I demand that this be investigated and that the necessary or extra they took be refunded or credited to our account.

My advise to everyone thinking to go to Telkom, to rather stay away - they are not worth it.