WK
Wayne K
1 reviews | Active since Aug 2015
26 Oct 2015, 14:56
TELKOM, BAD SERVICE BEYOND BELIEF
App**** for an ADSL line on 3 August. By 26 October and 12 phone calls later I don't know whether I will ever get the line or not. I want to be their customer and give them money every month but they seemingly don't want new business. Telkom call centre is hopeless, I feel that I am the butt of some inside joke of theirs. I don't find it amusing being treated so appallingly. Is there anyone at head office who could take this matter up and resolve it? I can't phone them because I cannot find a phone number anywhere. Telkom hides behind their call centre which is not permitted to give out any phone numbers, according to them. They are a communications company that prefers not to communicate.
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Replies (1)Telkom's replyOfficial
26 Oct 2015, 18:51Hello Wayne K.,
Thank you for making contact with us.
Please be assured that this matter has been escalated to the relevant department and feedback will follow.
Your reference number is SM161166.
We apologise for any inconvenience caused.
Kind regards,
Ilhaam
Telkom Social Media
Thank you for making contact with us.
Please be assured that this matter has been escalated to the relevant department and feedback will follow.
Your reference number is SM161166.
We apologise for any inconvenience caused.
Kind regards,
Ilhaam
Telkom Social Media
Telkom's reply26 Oct 2015, 18:51
Official
Hello Wayne K.,
Thank you for making contact with us.
Please be assured that this matter has been escalated to the relevant department and feedback will follow.
Your reference number is SM161166.
We apologise for any inconvenience caused.
Kind regards,
Ilhaam
Telkom Social Media
Thank you for making contact with us.
Please be assured that this matter has been escalated to the relevant department and feedback will follow.
Your reference number is SM161166.
We apologise for any inconvenience caused.
Kind regards,
Ilhaam
Telkom Social Media
