Telkom Bad Service

Debit order didn't go off because off insufficient funds. This is due to national lockdown and no work no pay. One month behind on payment. End of next month debit order goes off for outstanding and current month. Suspend my account after debit order went off. Try calling call centre numurous times but no answer. Went to Telkom N1 city to rectify. Log a case and get case number. Being told they have problems with their systems and payment not reflecting. Shows bank statement to Telkom employee showing debit order went off for full payment. 2 days later no feedback. Get statement on 5 June 2020 reflecting no payments recieved and penalty amount of R202.00 for debit order rejected. Please do your work and stop trying to make extra money from your clients because of your systems having problems.