Telkom bad service

Can you please assists as this is an urgent matter? I got a new contract with a new number from the call center and I requested that they use my old Telkom number for the new contract, and I was advised to go the store in order to that. on the 23 of April 2021 I went spring mall Telkom and I was assisted by Happy she told she will deactivate my number and I will not be able to use that number until the 26th of April 2021 and after that it should be fine and she will log a request inoder to port my old number to the new contract and it should be fine by the 27th of April 2021, but the problem now the 28th of April and my number is still not working and that my work number. when I went to the Joburg brunch to find out what's happening they told me that Happy did the wrong thing she was supposed to do an upgrade and not what she did. Now am sitting without the correct number and cannot do my work on top of that, I need to go back to spring for her to fix the mess she did.