TELKOM BAD SERVICE

Actually Telkom should not get a star. Firstly, I used to have a cell phone contract with Telkom years ago. It has 2 numbers. The last number *** has been cancelled at the Telkom shop at Clearwater Mall on 26 September 2018. Received an sms “Cancelled case: ***A Order Case No. ***4. I still receive invoices for this number for R100.00 each month, despite of all the unanswered calls to Telkom. I went to the Telkom shop at Clearwater mall and the lady cancelled it again, still I keep on receiving invoices. Telkom owes me now 17 months’ fees to the total of R1,700.00. They can see this number is not in use !!!!

Secondly on 15/09/2018, I renewed my WIFI contract with Telkom telephonically – it was promoted to be 20GB day and 20GB night – but no I am still getting 10GB day and 10GB night. My monthly rental was R269.00, now since October 2019 my account is all of a sudden between R869.00 – R872.70. I have contacted Telkom’s tollfree number, after speaking to about 15 different people – useless - one informed me my WIFI contract has been “upgraded “ without my consent!!! The other one told me my account is not “capped” – why was it capped for 12 months and now all of a sudden not? But I have to pay R150,00 during December 2019 to use my WIFI because it was depleted… how on earth…? Telkom will pay back every extra cent they are *****ing from me!! Telkom owes me R2,338.72 which they over charged me. Total of R4,038.72!!! Telkom to investigate this, and do reimburse me with immediate effect. Telkom is for sure not to be recommended, and want to cancel my contract.