TELKOM BAD SERVICE AS USUAL!

I wrote a review last week regarding Telkom. Up to date they have not investigated the query or given me correct feedback. I get a 1 word reply from e-mail: : *** , no responses from e-mail ***; *** when I ask for a senior's contact number on various occasions it simply gets ignored. I get the FEELING THAT TELKOM'S ATTITUDE IS "WE JUST DON'T CARE YOU HAVE MADE US RICH ENOUGH SO WE NO LONGER WORRIED ABOUT LOSING A CLIENT THAT WE HAD FOR OVER 17 YEARS!" My situation is as follows: My previous account was terminated on 01 July 2019 fully paid up and a new contract was opened starting 01 July 2019. I erroneously paid to the terminated account on 08 August 2019 that was paid up and now TELKOM refuses to pay back my money. I paid into a terminated account and was double deducted on my new account. TELKOM IS JUST ******* AND ARE NOT INTERESTED IN ASSISTING THEIR CLIENTS BUT RATHER TAKING MONEY AS IT IS THE SECOND TIME THEY BILL ME FOR SOMETHING THAT WAS TERMINATED OR NOT IN USE DUE TO THEIR ERROR. PEOLE LET US MOVES OUR ACCOUNTS THERE ARE NOW VARIOUS OTHER OPTIONS TO CHOOSE FROM. Saabira