Telkom bad service and ********

I have a uncapped data contract and after three days using my new router with sim card combination “which they say they give free because of copper theft”. My data did not work. After phoning 10210 and staying on the line for 40 minutes the person told me data my data is finished, I have a a uncapped contract. Then they asked me to stay on the line and then they dropped the call. So what should i do if I pay for a uncapped contract but i have data restrictions? Please assist