Telkom bad service and not turn around time for the promble to fixed

We have two business line and after numerus clients complaining not getting through to us I phoned last week Friday been the 06/08/2021 to report a faulty line/ to check if it is working...…. I phoned the 10/08/2021 the business line from my personal phone on Tuesday morning in the hope after been a long weekend it will be fixed - but I was very disappointed!!!

10/08/2021 I phone the Telkom faulty line to follow up on the status. After a long wait, the call center agent said - "the faulty line is still open for a technician to have a look at it." I highlight the fact that this is a business line and can not afford it not to be working as it is the main number our clients get hold of us.

Not really concerned or any effort in trying to help. she just said phone back in the afternoon again for a updated status...…

I phoned again the afternoon, really hoping something would have been done or another response. But it was the same reply the call center agent gave as the morning.

11/08/2021 I gave a call once a and exactly the same response was given. I asked to why this is taking so long????? and highlighted again the fact that this is a business line.

Today I phone the again super early, and it then started sounding like a broken record. not one can give me a solid answer to when this will be fixed, what the problem is and its seems to been not interest or urgencies.

To received this kind of service but the demanding you money every month is not acceptable. Our economy is already struggling and such a know well company to have service given like this is not helping.

If someone could please assist in this my Ref number for Telkom faulty line report is ***

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