Telkom bad service and lack of communication

I had recently app**** for fibre through Telkom online, it's been almost month now and still no router or installation. It's sad as they don't get back to you as to why I had to go into a walk in shop in the mall to ask what's happening and they said it takes long as it is through a 3rd party company.

Why should I the consumer ask questions after there was no fault in application. If there is something outstanding why not contact me via email or telephone and say so.

1st time with Telkom and it's already a massive sad experience. I sent to emails to support and not one reply back. Then why have these platforms ridiculous mahn. Telkom is disappointing. Hence why people go to newer smaller companies like Octotel or hero Tel. It's sad really really sad.