telkom bad service and fast to threaten clients

Good day

Trust you all well.

I have complaint about the service I received from Telkom after I took initiative to resolve the matter

Can anyone in the company be able to assist me. The attached documents are the correspondence from me trying to reach Telkom and I have received several references without any action, the last conversation with the consultant who assisted me it proved that there is an error on my account and later I called 10213 for assistance regarding the extra package received but I was told to call later to arrange collection and when I called I could not get help.

Early August I called for upgrade on my phone as I was due for upgrade in July 2018 and take note I had 2 contracts with Telkom.

1. P8 lite phone 2. WIFI router for R69pm

I therefore called to upgrade p8 lite and I went to Vaal mall Telkom to get the WIFI router cancelled as I was paying for it even though I did not have it as I lost it, but to fulfil my contractual obligation I paid full until contract ends.

I then received a call back for upgrade to p20 lite phone which was delivered at my work place and I immediately sent it to my wife as a gift and later meaning the following week I received another package and my colleague signed it for me as I was not in the office. When I got to office and opened the package it was same phone P20 lite without any sim card, I immediately thought the first package did not have a phone when I called my wife there was a phone I immediately called Telkom to advise, no one could assist me and take note my WIFI router subscription still went on even after I have went to shop to cancel and use the app to cancel.

I was surprised when the consultant was telling me there is another WIFI subscription on my account and the phone I did not order was showing on my bill and I told them I need this to be resolved and she assisted me to where she can and gave me the number to call 10213 to assist with the other phone and see if there could assist of which I was not helped instead I am being transferred the whole day.

The debit order went through and I reversed and they debited again and I then reversed again. Now I am receiving threatening SMS and calls that I will be blacklisted and they tried twice to debit my bank account which the left my account with a negative balance of (R-1500) can you please assist me I do not mind paying for the phone but I do not have any sim or use any data in the mistaken package received and I am being charged for it and who will be liable for the negative balance with my bank.

I have reported at hello peter the matter and received feedback from Telkom social media team that they will forward my matter to relevant department until now no feedback regarding that matter (see attached documents for the reference)

Take note 2 days after I received my package (upgraded phone P20 lite) I was debited with R269 which they said is for phone and last day of August 2018 R109 was deducted from my account again which I assumed it was for month August premium, and 2 weeks later the statement was now showing I owe over R600 for September, until now I have not received any feedback from Telkom even if I call no one can explain what is going on with my account and I have been with Telkom over 4 years contract without any concerns of bad service now I am owing R1500 for some of the things I did not use not ordered.

Please can anybody assist.

Regards.