Telkom BAD service and billing issues

I received a message that my account was suspended. The message only has a customer number and no other details so the first thing here is they give absolute no details on these messages and you have to scramble to find out what this is for. When i finally realized it was for a Mobile data contract I logged in and checked the account. They never debited my account for this contract and thus my account was in the rears. So I proceeded to pay from their website via EFT. Today I received a message from my bank that a debit order has gone through from Telkom. Now all of a sudden the debit order is working and I have now double payed them. I chatted to support on their website and it seemed they are very helpful, until the person told me they are upgrading their system i need to contact them again in 2 hour. REALLY!!!!!