Telkom Bad service and attitude

My line was suspended 9am on the 7th of November. I paid my account in full on the 1ste, like every month. Called 180 and was informed that I have to pay 10 days before debit order goes off.. But I do not have a debit order. The most rude lady kept on arguing Tha I have to pay 10 days prior to debit and said she will have to send an email to accounts department and it will only be on after 5 hours. I had to do a card transaction on my business data and that was off as well. Phoned her again and asked if there were n way of doing it faster because I will loose business if the data on work phone is off. Rude again she said no I have to wait. 5 hours later still not connected. Called again and was informed that the previous agent never sent the email. 9 hours later, still nothing. Why do Telkom agents think they are Gods on our accounts? As soon as my contracts expire I will be gone. Worst ever service and Telkom just don't care!!!