Telkom BAD service and and recurrent ADSL line fault.

We have a ADSL contract with VOX telecom and a line with Telkom. Our ADSL line are maxed out at 2mbps, in truth it can extend to 4mbps. But because of the lack of Ports (reported by Telkom) we are unable to go to 4mbps. And it doesn't seem that they are willing to fix the problem. That in itself is a big problem. Our biggest problem we have is the fact that our Internet speed goes form 1.7/1.9mbps to 1.2mbps and even lower to 0.5mbps after every two months or so. This is how the cycle goes; we experience a fall in speed, then it goes lower day by day. After we report to Vox (which does a excellent job), they contact Telkom. Telkom takes about a week or two to come out and fix the problem. The problem is the same but the excuses seem to differ each time. Problem is fixed for a month or two and the cycle continues. This led us to believe that because of the lack of ports they swap and change the clients speed to accommodate the complaining client. We are not IT specialist, but we are not stupid and thus this is only an observation and speculation. We tried to get a phone number or email to someone at head office, with little success. We can speak to contact centers but they are no help. ********** 400