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Patrice M

1 reviews | Active since Apr 2009

08 Jun 2017, 11:28

Telkom bad service after bad service

<p>I cancelled a monthlyt databundle contract on the 05May2017 with telkom asking them to transfer the number to "pay as you go" and I was told that the cancellation would only take effect on the 30th June 2017 which I agreed to. Not only did Telkom cut me off at the end of May but cancelled the number altogether. I made a phone call to customer care with someone by the name of Theo who said that it would take about 3 working days to restore the number. Eventually I went to a Telkom store and spoke with an agent who told me that this was never requested. Im still waiting.</p> <p>Also on the evening of 7th June I purchased 10Gig FreeMe data(R399) which amount was deducted from my account but I never received the data to my sim card. I once again phoned customer service and they asked me to Email them proof of payment which I did. I have not heard from Telkom since and I am still waiting for the recharge to my sim card. </p>

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Patrice M's update08 Jun 2017, 18:01
Reviewer Update

Hello Keagan

Thank you for the response. My sim card has been recharged with 10Gig of data. Tomorrrow I will visit Telkom at clearwater mall and see if my other sim number has been restored, as I was told that I should contact them on Friday

Kind Regards

Patrice

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Patrice M's update12 Jun 2017, 14:52
Reviewer Update

Sim card No ********** 584 was supposed to be re-actived by no later than Saturday 10th June. Its now Monday 12th June and still nothing done!!!!