Telkom Bad Service

6 Jan i did not have internet i called them no help the next week i called again i was told they will not replace copper wire in my area as people steel cables ( NOT MY PROBLEM ) i paid in middle of JAN still no internet called every day after that no help then i was told i must move from adsl to fibre i said it fine that they can go ahead that was @5 oclock that day then when i got home fibre was installed at @3 that day no one told me anything fibre was installed but not working tech said i must call telkom i did was given the run around from department to department then got to sales department i was told i must take out new product i did then two days after got sms that i need to pay R479.007 for then to process installation so i paid that then got SMS Mr S we regret to in form u that we cant process your order as u have outstanding balance and that i have to call billing so i did call billing now they say Mr S u are in credit on your ADSL for R844 and that i over paid my account each month thats besides the installation fee i paid R479.007 Feb i paid but still have no internet and no one called me to explain what is going on everytime i called i get send to another department billing cant help sales cant help tech cant help all i can say is i am not happy with telkom why do i pay for something i dont have