Telkom Bad Service

I payed my Account on 23 October 2019 and phone several times to activated my service with there reply that it will Automatically be updated by the system. On Saturday 2 November 2019 my internet was still down and went to Keywest Branch in Krugersdorp they logged a call for me to get a call back after going to the Branch twice they phoned me back and said that my Account is still in the rears and we had To to pay R740 I have had the service from Telkom since April 2019 and have not received any statements to date . I payed on Saturday only to find that they closed at 14H00 . My internet still not working I phoned again just to have the same answer that the system will automatically update and my service will be reinstated. It’s now the 4 November 2019 and my Internet is still not working. Phoned again and had the same answer no payment received it will automatically be reinstated. How long must you wait for service that is now up to date and I’m incurring cost to buy bundles for Data for 3 cell phones . Extremely bad service