Telkom Bad Service

It's been 2 weeks my phone locked, yet my account has been debited, after numerous enquiries on 081180 I'm taken from pillar to post with different stories indicating different times my services to be restored.

I have came to a conclusion that since Telkom locked my services, I should cancel my contract with them as I do not get any value of money I spend every month.

Can anybody help with email to escalate this. I'm loosing on important matters to attend to due to locked services. It's been 14 days now with no connection.

Telkom SA