Telkom bad service

In April we called the call center and cancelled the landline and we asked to cancel the debit order on the LTE contract as we were going to pay cash due to our business closed under lock down. At the end of April telkom tried to take the money from the bank account. In May we went to the Telkom store in Canal Walk and the sales man put in two queries one for the cancelled land line and the other for the debit order. At end of May they tried to take the money out of the bank account. We went to telkom in blue route and canal walk and they said it was done. At the end of June no atrempt was taken od the debit order. Bearing in mind we have been paying every month at money market. End of July telkom have tried again tontake mo eyboff our account. Every time this happens we get charged R202.70 by telkom amd our banknaccount is in overdraft.

Edwin at Canal walk explained that the billing department can change the pay to EFT.

The billing department calls me and they politely tell me they can not change it, it has to be on a debit order.

Enquiry reference numbers ***1, ***9 says it has been resolved but it has not as we still struggling.

Please tell me how donwe pay this overdrafts that Telkom has caused us to be in. Our business was closed for 96 days and we are struggling to get it rumning again.

Kindly donyourself a favour and teain your staff properly, call centre agents do not tell the same story.