Telkom-Bad Service

We have moved house in October with a fibre line. I was with Telkom 5 times where they on separate occasions advised that l have to open a new account in order for my existing line to work and it was said to me l had to pay 2 accounts. Finally we had someone that advised that they will link us up on the existing account and that they will sort this out within 2 weeks. We had 3 tech people out the 1st one could only activate the telephone line, but said he would be back the next day with someone that could fix the actual internet. Never came back. The second guy couldn't link us up and the 3rd guy advised that we are receiving no power from openserve box he also would have been back the very next day. When you try and phone the tech guys they never come back to you. I have now paid 2 months without any service and refuse to pay Nov and Dec as it seems that nothing is going to happen. They have attorneys phoning me regarding the arrears amount which l will not pay until l have someone fixing the problem. I will not pay for months which is a total amount of R3200 with no internet or telephone. The service is awful you can't phone anyone and it takes 7 people to sort out an obvious software link. Please don't ever move because they will give you the run around and expect to be paid without any service.