Telkom bad service

Last week Monday(27/01/2020) we discovered that our lines and internet at work (SPM Blackheath) was down, after contacting Telkom we found out there was cable theft in the area. We then requested for all our calls to be diverted to a cordless wireless Telkom phone we had of which was also on our contract with Telkom. Being on the phone with Telkom's agents every day since Monday (27/01/2020) for hours, may i add, nothing was ever resolved or no calls was ever diverted. We as a business are still without any lines and network and in the mean time we are loosing business.Today its the 04/02/2020 and we are still waiting on Telkom. We as a business pay our bills when we must, so can Telkom PLEASE sort out our lines and internet. VERY POOR SERVICES.