Telkom Bad Service

Here i have to write another report within two weeks! After being without telephone service for more than a week, telkom eventually fixed my line. Just more than a week later i am without service again. This has been the trend for the past 3 moths!!! A week service, then more than a week no service. What seems to be the problem Telkom??? I don't pay you for half a month....My new ref for this week is 179CWK240515. I know it has only been a day and Telkom give themselves 3 days to resolve the problem!!! My problem is that this happens every second week!!! Can you please tell me and the rest of South Africa why you are not able to fix the problem permenantly???