TELKOM BAD SERVICE

I'm writing this with sadness in my heart. My name is Bulelwa Khulu I've been a customer for more than 20 years with disappointment in heart. I had a landline that I have registered under my name in my parents house. Telkom just decided to cancel the landline without informing or alerting. I fought this battle with South Gate branch but in vain. The line manager who is responsible promised to give feedback regarding my query. She never did. They are too quick to dismiss. I went again spoke to the consultant by the name of Charles Mkhwa**** he just checked and said my account has been ceased- below is the e-mail I send to them the 28th of June 2019. Good Morning All,

Hope this e-mail finds you well.

I’m requesting my issue to be resolved ASAP, I’m not accepting the treatment and the feedback that I’m receiving from Telkom being a huge institution.

I have decided to involve a Third Party that will assist me to resolve this case . I was not happy with your customer service especially your South Gate branch, were the error happened.” No sense of urgency” . My issue is not priorities no one care’s. PLEASE Tell me “ Why”

They promised to give feedback but they never did , I have to keep on making follow which is a tedious exercise.

I’ve been your customer over 15 years – but this is kind of treatment one is receiving at the end of the day. The landline was so important more especially to my elderly parents since they re**** from this Land Line.

I did everything to make a follow up without any assistant.

Regards,