telkom - bad service

I got back to my office on Monday 04th, to find my telkom lines suspended due to non payment. I have no problem with this. But, now, to get the line reconnected immediately, we have to login to the telkom portal, link the account and then follow the instructions. The only problem with this, is that the portal does not work, after registering 3 different email addresses, I was still unable to link my account to pay. I was then asked to email *** and they would sort the problem out. obill only responds with an automated message. finally, 24hrs later i received an email from obill asking me to contact 10210. it is now 13:54 on 2021/01/05 and I contacted telkom at around about 8:30 on 2021/01/04. and I am now told by the lady at the other end that my EFT payment which, I had initiated more than 24hrs ago, has not reflected on telkoms interface and it could take up to 48hrs or more. and only then will telkom reconnect me. Wouldn't I like to activate a debit order on my bank account in favor of telkom? In this wonderful age of tech, telkom is frustrating their clients into signing debit orders, because their portal is faulty, or is it? Back in the 70s, one could go to the post office, pay your account, furnish your receipt and your line would be immediately reconnected. Are we to accept that 50 years later, in this tech age, we cannot get a fast and efficient reconnection and are now at the mercy of the service provider, even though we have paid the full outstanding balance? These bullying tactics are definitely unacceptable.