Telkom bad service

Hi Telkom

The beginning of August 2020 I called your sales line to arrange for a Line transfer to my new house which I'll be moving in on the 31st. I am on a 20 meg fiber using Vuma Tel and you guys. The person who was assisting my confirmed all was good in terms of fiber availability at my new home then i got this REF number: ***.

I then called again on the 19th of August just to check if everything is good also since i have not received any sort of communication from Telkom to even say here is you case number and so fourth. When i called i was then told that my case was close because when they searched for my new address they couldnt pick it up. This after spending over 30 minutes with your team member whom we confirmed everything. Also i asked if that was the case why wasnt I sent an sms or being called to be told that my case was close. No communication what so ever.

We then logged a new case *** on the 19th i then again spent over 30 min on the line giving your guys my details and all is confirmed they will send to Vuma Tel team.

Called again on the 27th to check if all is good nothing was done again no installer called me. i am thinking of ending this contract now even taking this to court will do.

I use this line for work During COVID and now i am moving into a new house with No internet at all.