TELKOM BAD SERVICE

Our Telkom account was suspended on the 28th of May because the April account with April subscription fees, which was due on the 13th May, was not paid in lockdown. 14 days later Telkom suspended our business services! We opened our business on the 1st of June to discover we do not have any telephone lines and internet service (ADSL) I tried to phone TELKOM, after hanging on for 2 hours, and hearing the same message "due to unforseen circumstances it may take a long time to answer your calls". I tried to go onto the TELKOM PORTAL but I get the message "unable to identify you on the system" I was told to email '***' I had no response and cannot go onto the portal.

I tried to go to the TELKOM store but was turned away by the TELKOM employee at the door with the instruction "your account has been suspended, go to PnP to pay the account"!

The account now has April, May and June subscription services fees on although TELKOM suspended our services at the end of May. The account was also debited with "reconnection fees"??? The service has not been reconnected? I paid 50% of the bill today at PnP. PLEASE TELKOM contact me on *** to discuss this account. JACOMARIE SCHOLTZ ***