Telkom bad service

<p>Fault 45CEK170417.</p> <p>Telkom line and adsl has been down (again!)for 12 days. Reporting and contacting doesnt help. Just get empty promises and useless reference numbers as always. No explanation as to why its not working. Please do something about your bad customer service and service in general. We live in a remote area and the line is very important. Also having to buy mobile data daily for the whole family is very expensive while there is a Telkom line which cannot be used. And that account has to be paid as well. Please give some feedback other than the matter being escalated etc. Thank you</p>