Telkom Bad Service

Internet service installation not complete; wireless router not provided. Then later when calling the numbers (10213 and 10210) provided by the technician and Telkom consultants to get the authentication username and password, I am pushed in circles and asked for a service number which I would think is the B number in the sms sent to me but does not work. I have now spent 1.5 hours calling both mentioned numbers and still not getting anywhere.

The technician also said initially that he does not have the router with him because his supervisor did not give him one yet. When I then asked for his supervisor's number he could not provide it. When I called Telkom to ask about when the router will be provided they said it should be provided by the technician at the time of installation. Later the technician called to say he left the router on my door step (without proof), and that Telkom provided him with this router. Someone somewhere is in misalignment.

I am now still on call listening to music after selecting the options for cancellation and then being diverted by the agent to the sales department again. Going in circles constantly.