Telkom Bad service

<p>We have an email address which is hosted by Telkom, each month without fail, Telkom freezes the email account. This email address should be set up as a stand alone account and is on it on monthly debit order, not one payment has been unsuccessful. i spend at least two weeks trying to get the issue resolved which costs me countless hours as well a good few hundred rands in call costs. i get pushed around from department to department as it appears every employee is happy to pass the buck. surely it is ******* to take my money and then not provide the service in which i pay for. if telkom could assist me it would be great</p>