Telkom bad service

I am totally disappointed in telkom I received a call from one of your sales agents yesterday offering me a data plan or another device, I then advised the agent that I was not interested when I woke up this morning I had no signal at all and was only allowed emergency calls, I then contacted telkom to find out if there was an issue perhaps with the network, the first caller i got through to did my authentication and then she dropped the line, I then called back and spoke to an agent and she said that my contract was cancelled, I had not confirmed with any agent to have the contract cancelled and was the previous agent doing this out of spite because I was not interested in taking another product, I was then told that it would take 72 hours to have the contract re-instated and I might have to pay for this. This is totally unacceptable as I often use my phone to Hotspot for work or to get hold of my colleagues and is a great inconvenience.I have 3 contracts with telkom which i pay alot of money for and would not want to move the business because of this. Telkom