Telkom - Bad Service

On 7Dec 2022 my debit order did not go off due to money not in my account. They called me and said the amount due for 7Jan 2023 was R531 on 23Dec 2022 the debit order went off and my money was not in yet so it returned. On 30Dec 2022 the R531 was debited again but my phone was still not unsuspended I called on the 3rd of January 2023 to ask them whats going on and they explained to me due to the publoc holidays there was a delay which i understand and they will escalate the query to who ever to unsuspend my contract on 4 January 2023 my services was back on again. But then on 15 January 2023 my services was suspended again and immediately i called *** to find out why it was suspended again, which the lady told me that she can see on her system that the payment does not reflect i must hold the line so that she can find out what's going on after holding she said that see can see on 30Dec 2022 the debit order went of and on her system it reflects on 31Dec 2022 but due to the public holidays its not yet allocated to my account but she will escalate the query to unsuspend my contract as she did find the payment. It's 17Jan 2023 and my phone is still not on so i called again just so that the lady can tell me that I'm still an amount of R305.77 short on my payment that's why my line was cut again and i asked her how is that possible as my debit order did go through on 30Dec and my phone was back on on 4Jan she said no it's because i missed a payment and it was at collections and they did not allocate my payment, so my question is how is it my fault that the people in charge can not do their jobs like they are suppose to. And why did i have to spoke to 3/4 people before they told me that i still own an amount... And thats not all on 4Jan I spoke to a lady to cancel my contract as it's already been due for upgrade in Dec but i did not want to upgrade at that stage so i want to cancel my contract she said she will forward me a reference for the cancelation I am still waiting for that reference. This morning when i spoke to the lady who told me I am still due i also asked her to cancel the contract she asked for the number to send the link for cancelation and guess what I am still waiting so this means I must just pay every month till someone at Telkom can do the job they were appointed for. I'm really not happy at all with telkom