TELKOM BAD SERVICE

BEING A CUSTOMER FOR 4YEARS THIS IS THE WORST THAT CAN HAPPEN TO ME. I RENEWED MY CONTRACT AND ALSO TOOK DEVICE INSURANCE THE QUOTE I WAS GIVEN DIDN'T CORRESPOND SO I DECIDED TO CANCEL THE INSURANCE IN 5DAYS THE COOL OFF PERIOD IS 30 DAYS. THE CONSULTANT WARNED ME THAT THE INSURANCE COULD STILL BE DEDUCTED SO I LEFT INSUFFICIENT FUNDS IN MY ACCOUNT. I AM CALLING FOR THE LAST WEEK TO ASK THE ACCOUNTS DEPT TO REMOVE THE INSURANCE FROM MY ACCOUNT WITH NO SUCCESS. THE UPGRADE ALSO CAME WITH A FREE PHONE OF WHICH I DIDN'T RECEIVE. NOW THEY HAND ME OVER TO A LAWYER FOR ONLY ONE MONTH THAT I DIDN'T PAY. THE SERVICE IS SO BAD. I WANT TO PAY BUT THEY NEED TO REMOVE THE INSURANCE CAUSE I CANCEL IT AND I WANT MY FREE PHONE INSURANCE COST ALMOST R900.