RS
Ronel S

1 reviews | Active since Apr 2012

21 Feb 2017, 16:02

TELKOM BAD SERVICE

<p>We reported a fault more then a month ago (going onto 2 months) and it still hasn't been fixed. About 2 weeks ago we phoned and they said a technician was going to come out but nothing happened. The latest update a day ago was the fault is still with the dispatch centre and has been escalated for a technician. How long do we still have to wait??? And then we are also been charged for a service which is not working properly and sometimes not working at all!!!!!!!!!!!! This is terrible service of Telkom. They are extremely quick to get business but when there is a problem they take FOREVER to have it fixed while we are charged for a service we can not use!!!!!!!!!!</p>

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Replies (2)
RS
Ronel S's update10 Mar 2017, 12:55
Reviewer Update

Dear Garreth

It has been another 2 weeks and our internet and phone is still on working properly. The sad thing is we are paying for a service which is not working well or sometimes not working at all!! A technician was out but he couldn't get to the pole. Thereafter nothing else happened. We are already extremely frustrated with the Telkom service and nothing is being done about our fault. What should we to get it fixed????!!!!

RS
Ronel S's update23 Mar 2017, 20:07
Reviewer Update

We are still waiting for our internet and phone to be fix. A technician was here but nothing was done as we still have the same problem