Telkom bad service

<p>I had a contract with telkom for two years.the contract lapsed September 2016.but they r still taking my money n when i call they said I need to cancel the contract or they won't stop to debit my money.Then I wrote email with attachment of cancellation form,of which they promised that it will take 21 days n i will receive feedback.but up date it's almost two months without feedback.when I make follow up with their contact center they r not customers centricity n not knowledgeable. the service is very poor.that's why I will never recommend their service to friends or family.</p>