Telkom bad service

I have accounts with Telkom. My accounts were suspended February 2021 due to an arrangement I made because of an amount that I was not able to pay. 4 Months later my accounts were up to date with the payments. I then requested my accounts to be re-open. Till today my accounts are not yet open. My accounts are still up to date. I am paying every month the amount that is due. The consultants confirms every time I call them that, my accounts are up to date, they just don't know why my accounts are still suspended. I have spoken to more than 25 consultants at Telkom, they all promise to send an email to their escalations department. There is still nothing happening. Here is my Telkom account number (*** )