PR
Pauline R

1 reviews | Active since Jun 2013

16 Sept 2016, 14:08

Telkom bad service!

<p>After already being an unhappy customer with my bad connection for years the technician recommended that I be upgraded. (After a tower was installed, after 3 visits from a tech) I finaly received an email and sms to upgrade my contract. The 10213 number I need to call with my promo code does not work. Everybody from customer service keeps putting me through to that number, could not be helped instore. 15 Minutes + waiting time every time and still no answer! Pathetic! I give up...</p>

0
Replies (3)
Telkom
Telkom's reply19 Sept 2016, 14:21
Official

Hi Pauline,

Thank you for taking our call.

We apologize for the inconvenience caused by the delay.

Your query is ent to the upgrade Department for further assistance.

Feedback will follow.

Kind regards

William

Telkom Social Media team

Telkom
Telkom's reply19 Sept 2016, 14:22
Official

Hi Pauline,

Thank you for taking our call.

We apologize for the inconvenience caused by the delay.

Your query is sent to the upgrade Department for further assistance.

Feedback will follow.

Kind regards

William

Telkom Social Media team

PR
Pauline R's update26 Sept 2016, 15:52
Reviewer Update

Telkom Social Media contacted me. Assuring me I will be contacted by the correct department, up to date this has not happend.