Telkom - Bad service
<p>I took out a contract from Telkom Gateway less than a month ago. The IPhone 5S was advertised for R259,00 where you get 50 all network minutes, 500MB all network data, 5 for 50 sms promotion, free sim and connection and unlimited Telkom to Telkom mobile calls for the first 12 months. And if you ordered the deal off of their booklet you got an additional 1GB Telkom data free each month on all the smart deals on the specific page (including the IPhone 5S). I had taken the deal from the brochure and the guy re assured me that it comes with the additional free 1GB when signing me up for the contract.</p> <p>To to date I have not received my data nor have I received ANY feedback from Telkom Gateway. I have been to three different branches where they all tell me the guy who assisted me activated the incorrect code on my contract and he needs to correct it. This guy is blatantly ignoring my emails. My mother had taken the EXACT SAME deal on the EXACT SAME day and she had no issues.</p> <p>If I do not receive my additional 1GB data free of charge then Telkom is promoting false advertising. I have all the necessary proof that I qualify for the data and would like someone to assist me with this matter please.</p> <p>If if this is the kind of service that Telkom provides then I definitely won't be recommending them to anyone nor will I renew my contract with them.</p>
Good day
After the above, I have been to Telkom branches at least three times and to date I am still exactly where I was. Anesh Haripersad and his manager have not resolved the problem or responded to me!
I have been hospitalised for a week already and still have to deal with this nonsense as well. I will now have to report this to the Ombudsman.
TOTALLY DISGUSTED !!
Good day
After the above, I have been to Telkom branches at least three times and to date I am still exactly where I was. Anesh Haripersad and his manager have not resolved the problem or responded to me!
I have been hospitalised for a week already and still have to deal with this nonsense as well. I will now have to report this to the Ombudsman.
TOTALLY DISGUSTED !!
