TELKOM - BAD SERVICE

W have been trying to log a fault with regards to our wireless wifi - with Telkom for more that 3 weeks. Call centre calls are not answered, in the more than 20 calls we made ,when the call was answered 3 times the call centre agent did not know how to assist,. they then put us through to another department that never answers calls. I got through once to a technical assistance who advised me to connect my WIFI via another PC when I advised him if this does not work what do I do - He said \PHONE AGAIN"I mean seriously.<br> My daughter logged a report on Hello Peter"