TELKOM BAD SERVICE

I've been a client with Telkom for the last year and this is the first time I get such bad service from them.

Our copper lines were ****** on Friday 24 May 2019. I reported a fault and was informed on the Sunday via sms that Telkom will no longer be replacing copper lines and will contact me with an alternative solution. I phoned Telkom on numerous occasions for the alternative solution and eventually the informed me that I should migrate from ADSL line to Wireless. I went into the store to do the migration and was then informed that it was declined. After numerous calls again to Telkom I was informed last week that my wireless phone is on its way. I contacted Telkom once again yesterday 10 June 2019 and was informed that the order was never placed and that the call centre agent completed the order and I will receive an sms with the order number. This morning again I phoned Telkom to inform them that I never received the order number via sms and I was told that there are NO ORDERS on the system. I am furious with the bad service I receive from Telkom. its almost 3 weeks that I do not have internet. I pay for a service that I don't get from Telkom. All that the call centre tells me is that someone will call me back before close of business which NEVER happens. WHEN WILL TELKOM RESOLVE MY ISSUE!!!!!! I stay on a farm and do not have the privilege of fibre so unfortunately I have to use Telkom Service. My next step is the ombudsman!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!