Telkom bad service

Unhappy customer due to bad service from telkom, is hardly a month into my X2 24 months contracts. R899 and R499 respectively effective 07-05-2019, we were told the first payment will deducted from month end of June, but this Friday 07-06-2019 my unlimited data internet stopped working. I called telkom call center to find out the root cause of my router malfunction, Puseletso Aphane picked up my call and said my account exceeded limit. My family only used the router for internet and the 1500 minutes is not depleted, puseletso failed to restore our line,. She told me our line will be restored 24 to 48 hours working days. This means I won't have internet from Friday to possibly Wednesday while I'm going to pay full price month end. How is that fair? I demanded to speak to call center manager to state my frustrations, however she only gave me his name and surname (Andy Maboshego) only. I must now buy data for my family while I've an unlimited contract, I'm so dissatisfied and angry.