TELKOM -BAD SERVICE-

Lines have been out for 5 days, no landline not ADSL internet service. Logged a call on the APP as instructed but do not get any response. Had to contact Telkom Contact Centre after 4 days only to be informed that due to "cable theft" they will not be replacing the cables and will be moving us to the wireless service. 1. It took 4 days to determine that the outage was due to cable theft 2.No notification to client -on SMS, on email ,call on our cell, or on the app. I had to call the contact center. The notification on the App still states "a technician has been assigned to the problem"....REALLY!!! 3.The Telkom agent confirmed that we will be moved to the wireless option with no change to the current pricing structure and that we will receive a Wireless phone and SIM and a Wireless Router. My issue is that I was sold an ADSL Router for R1000 and its just over 6 months, how does Telkom plan on re compensating me for this now 'useless device'? and for the DATA that I had to purchase to log the call on the App seeing as I had no internet service? 4. The agent also confirmed that there is no UNCAPPED Package on the new wireless router and will be capped at 20GB but there will be a cost implication..why should I be penalised for the service that I was enjoying for something less and it's not due to my fault?!!!

TELKOM does not provide proper feedback either on their APP or on Facebook messenger. Useless customer service and ********* Telkom, making us pay for a service that we are now forced to pay for.

I will be looking for alternates for a home contact and internet provider even if it costs more. Cannot rely on Telkom for any kind of service