TELKOM BAD SERVICE

I reported our business Telkom line and according to Telkom there was a fault on the line. They sent out a technician yesterday. She was here for most of the morning. She then said it was not a Telkom fault but our switchboard system. She took out wires and never put it back. It is still lying on the ground. She had to test a Telkom line with an instrument, but as she is quite short she tried to reach it but couldn't, she then just held to instrument about 1/2metre below the line. I don't know much about these things, but I think you are suppose to let the 2 maybe touch? As usual we are not impressed with Telkom. We will probably have to pay a call out fee now,even though Telkom said they picked up a fault on our line. I have to get my switchboard company out now and if the fault is indeed Telkom's fault I will have to pay a callout fee to them as well.