Telkom bad service

On my land line , I'm being billed for 2 mobile numbers that I did not Ever use , and also I did not sign up for them, I was just billed for it all this time , in June 2018 I called n filled in forms for cancelations, and follows it up 1 month later, was told they will sort it out but never did,

When I call in I'm directed to different department, n wait so long on the line, when I get through to the correct department , they of line ,I was also told that supervised was not available.

I walked in store and was told they can't help me.

I send email today for them to comply let's hope we get feed back, 1 march 2019 I emailed them .