Telkom Bad Service
I app**** for the Telkom January Big Deal online in Desember 2018. I received an sms on 1 January 2019 stating:
Dear customer, thank you for your online application. Kindly be advised that Telkom will contact you shortly from 012688 ***X with regard to your online request. Regards, Telkom Online Team.
Then another on 15 January 2019:-
Dear Maralinda Mostert, thank you for ordering a Telkom service at 35 KOORSBOOM CR 0557 ELLISRAS LIMPOPO . Your order ********** 81A is receiving attention. Further communication will follow on ********** 481. Thank you for choosing Telkom as your service provider
dlaTelkom SA: Dear Customer, thank you for ordering a Telkom service. Your order ********** 81A has been issued in this regard and is receiving attention. Further communication will follow.Thank you for choosing Telkom. Kindly email us at ********** should you require assistance.
Dear Customer, to enable us to proceed with your service installation,a deposit of (R700) is required to be paid within 7 days on BAN number: ********** 74 Group No:70703 System No: ********** 308 Payment Code:8888 Control Code:075 EFT ref: ********** ********** 88888 Please call 10210. Regards,Telkom. Kindly email us at ********** should you require assistance.
I went to make payment at ou Telkom shop in Lephalale Mall on 15 January 2019 and sent the proof of payment to ********** on 16 January 2019. I received a reply on 16 January 2019:-
Good day
Hope this email finds you well.
Please note that the turnaround time for installation is 14-21 working days,
However Telkom will contact you once the technician is dispatched .
Regards
I have since received two more sms' on 17 & 25 January 2019 stating:-
Telkom SA: Dear Customer, to enable us to process with your service installation, a deposit of 700.0 is required to be paid within 7 days on BAN number ********** 49. To make an EFT payment please use the following ref: ********** ********** 48888. Thank you for your support
I have sent two more emails requesting feedback with no reply. I went ti our Telkom shop at Lephalale Mall today, 25 January 2019 requesting assistance where the guy that attended to me only went to the request a call back system and inserted my contact details an said someone will phone me back.
This lack of service is unacceptable, one my money was received, Telkom has not attended to my requests for feedback. It is also no use calling the Telkom sales line as there is no help there either.