Telkom Bad Service

My line has been down for more than 3 weeks now. I have phoned their call center everyday! 3 Weeks ago my line just went down when I phoned them they told me my line was struck by lightning which is actually a BIG LIE!! In the area I stay there are a lot of open serve bakkies and techs working, they are replacing the whole of Germiston cables. But Telkom wont tell me that!! They lie!! They cannot provide an service!! Everyday I phoned them they tell me that they will update their systems for techs to communicate with me and still NOTHING!!! I have to be on standby for work this December and I told them this is urgent! They do not care! Pathetic!