Telkom bad service

Good day

My Name is Clifford Shai

I have a problem with Telkom, I have a contract with Telkom which i pay R221per month and on the 1st October 2018 Telkom debit that amount R221 and they also credited that amount again but in my account was sufficient funds which was R1800 by the time of debit and now on the 30 November 2018 they debited twice the amount when i ask them they say is penalty because they did not get the amount of R221 b4 that on the 1st October 2018 i received an SMS to say they did not get the amount and they said in 3days they r handing me over to their collection department but i told them I was unaware of that besides I never skipped any payment since i started this contract they said i should deposit that money to ABSA account they gave me i did so I deposited that amount of R221 and I complained to them they said i should ask the bank, I went to the bank FNB they investigated and said the problem is with Telkom i should go to them, I went back to Telkom and they opened a case and gave me case numbers then they responded after 2 weeks to say is not their fault is bank s fault but the bank refused also they said they can't reverse it is Telkom problem please help me.

My contact numbers 076 ********** Name Clifford Shai