TELKOM BAD SERVICE

GOT A TELCOM CONTRACT 10MPS UP & 10MPS DOWN UNCAPPED , UNSHAPED, UN THROTTLED, I GET A MAX OF 0.3MPS HAD TECHNICIANS OUT AND WAS INFORMED THE TOWER IS OVERLOADED, CONTACT TELKOM WITH NO ASSISTANCE , ON HOLS FOR ALMOST A HOUR, TELL THEM TO CANCEL CONTRACT THEY WANT TO PENALIZE ME FOR THEIR PRODUCT WHAT DOES NOT WORK???