Telkom bad service

I have been trying to upgrade from my adsl to fibre now for about three months. The account is in my wifes name but everytime she tried to upgrade there was always a problem. I then app**** online to open an account in my name and then we would cancel my wifes account. Within a few hours a consultant called me and he suggested we merge the acount becuase it would be alot easier than me opening a new account. After capturing all my info he gave my wife a call to get consent from her to merge the account and upgrade. After the call he said we would recieve an sms with all the info and a technician would contact us within a few days. Its three days later now and we have still not recieved an sms or a phone call. Like I said my wife had tried a few times over the last 3 months to upgrade without success. I have app**** for a new acount and still no success. I have been paying our account for a couple of years now and I must say the service has been non existent. If I do not hear anything by close of business tomorrow I would have find another service provider.